Due to the nature of our products, returns and refunds are limited. We remain committed to ensuring each order meets our strict quality standards before leaving our facility.
Delivery Orders
Damaged or Incorrect Items
If your delivery arrives damaged or includes incorrect items, please notify us within 24 hours of delivery. We will arrange a suitable replacement or provide a full refund at our discretion.
Quality Concerns
If you experience concerns regarding the quality of a delivered product, please contact us within 24 hours with photos and relevant details. We take quality seriously and will work promptly with you to resolve the issue.
Change of Mind
We cannot accept returns or provide refunds for changes of mind on delivery orders after the order has been delivered.
Shipping Orders (Nationwide)
Important: Shipping orders are not eligible for returns or refunds. Please confirm your order carefully before completing your purchase.
Lost or Damaged in Transit
If your shipped order is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We will investigate with the carrier and, when applicable, arrange a replacement.
How to Request a Refund
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Contact us at sales@trippyspaces.eu
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Provide your order number, details of the issue, and photos where applicable
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Our team will review your request within 1–2 business days
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Approved refunds will be returned to the original payment method within 5–7 business days
Cancellations
Orders may be cancelled before processing. Once an order has been dispatched for delivery or shipping, cancellation is unavailable. Contact us promptly if you need to request changes to your order.